Shipping policy

How can I track my order?

1. Find Your Tracking Number:
- Receive it via email after order confirmation.
- Locate it in your Vistagood account.
2. Track Your Order:
Method 1: Visit Vistagood's website, select "Track Your Order" from the menu, input your tracking number and email, then click "Track." Method 2: Visit the shipping carrier's website, input your tracking number, and click "Track."
Note:
- Tracking updates may take a few hours.
- Contact Vistagood customer service if you encounter issues finding your tracking number.

My order is Preparing to ship/ In Transit, what does that mean?

Hang tight! Your order has been packed and has left Vistagood 's warehouse! At this stage, you'll receive an email update from us that will contain a Tracking Number for your parcel. Please give about 72 hours for your tracking to be live.

What are your delivery options and how long is shipping?

Location

Delivery Time Frames

The U.S. and Canada

7 – 15 working days

Europe and U.K.

6 – 12 working days

Australia

 7 – 15 working days

 Notes:

  • Delivery may take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events.
  • Delivery is only available on weekdays (excluding Public Holidays).

Do you process orders during Public Holidays?

While we’d love for you to get your order as soon as possible, our warehouse and our courier partner are closed on Public Holidays. We seek your understanding in having your orders processed, or parcels shipped, on the next working day.

Why is there a delay in delivery?

Due to a high volume of orders and our precautionary measures taken by us and our delivery partners, please expect a delay in the delivery of your order. You may log into How can I track my order? to check the status of your order.

Can I authorize someone else to sign for the goods?

Authorized Signature: If you authorize someone else to sign for your package or request to have the package left at an address without a recipient present, you must inform us of this when placing your order. In the event of lost packages or issues related to the absence of a recipient at the delivery address, we will not be held responsible.

Package Left: If you request for the package to be left at the delivery address without a recipient present, please ensure that the delivery location is secure. Heviluxy will not be responsible for any loss or damage that may occur after the package has been delivered.

What should customers do to avoid unforeseen issues with their delivery?

To ensure a smooth delivery process, customers are required to provide accurate and complete contact information, including a valid phone number. If the phone number provided is incorrect or incomplete, preventing the delivery personnel from contacting the customer directly, or if the delivery personnel are unable to reach the customer by phone, any additional costs or fees incurred will be the responsibility of the customer.

We encourage customers to verify their information before finalizing their order to avoid any unforeseen issues.