Refund policy

Refund Policy

Returns and Exchanges

Vistagood.com allows for returns and exchanges if you change your mind about a product.

All returns and exchanges due to a change of mind are subject to a 30-day return and exchange policy from the date of receipt of the order, subject to the following terms and conditions:

  • The item must be in its original purchase condition - unused, unmarked, and not damaged in any way. For hygiene and safety items, the product must be unused.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items designated as non-exchangeable or non-returnable.
  • For online orders, shipping costs associated with the return of the product will not be covered by Vistagood.com. This includes returns due to issues such as size, personal dislike, or change of mind after the order has been shipped.
  • The warehouse location for returns may vary depending on the product. The address listed at the bottom of our page is our business address, not a warehouse address. Each order may have different warehouse locations to optimize production and shipping costs. Please refer to the “Contact Us” page for support.
  • Your rights under any applicable consumer law are additional to and not affected by the return and exchange policy above.

Return Process

  • To complete your return request, you need to provide a receipt or proof of purchase. Please send your confirmation email or purchase receipt along with the product when you return it to us.
  • The product must be returned in unused condition and in its original packaging.

Order Cancellation

  • You can cancel your order within 6 hours of placing it. Once the order has been shipped, you will not be able to change or cancel it. After this period, your order will enter production, and we will not be able to make changes or cancellations.
  • To cancel or change your order, please visit “Contact Us” and create a support ticket or contact our customer support at support@vistagood.com .

Defective or Damaged Products

  • We are sorry if you received a defective, incorrect, or damaged product! Please contact our Customer Service Team by email: support@vistagood.com with the subject 'Missing Item', 'Wrong Item', or 'Damaged / Expired Item'.
  • Please include the following details in your request:
    • Image of the item/package received
    • Name of the item
    • Order number
    • Unboxing video if the product is damaged to prove the defect before you received it. The item must be placed on a flat surface, with tags and errors visible in the picture. We will use this information to process your order and eliminate printing errors in the future.

Return Request Timeframe

  • You must submit your return request within 30 days from the date of receipt. After this period, the right to request a return will be forfeited.

Processing Requests

  • Requests are usually resolved within 24 hours. Refund processing will take approximately 5-10 business days after the goods are received and inspected.

Gifts

  • If the item was marked as a gift and shipped directly to you, you will receive a gift credit for the value of the returned goods. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item was not marked as a gift, the purchaser will receive a refund.

Return Shipping Costs

  • Customers are responsible for return shipping costs, and this cost is non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • When returning items, you must provide a valid tracking number so we can monitor your return shipment. If we do not receive the returned item, you will not be eligible for a refund.